How Much Does a Phone Answering Service Cost?
There’s little doubt that an answering service can do wonders for your company but, just as with every other business purchase you make, it must be able to fit within your budget. So just how much will...
View ArticleWhat Is Good Customer Service?
Customer service plays a vital role in the success of any business. It is the backbone that supports customer satisfaction, loyalty, and ultimately, business growth. In today’s highly competitive...
View ArticleEnhance Services with an Emergency Restoration Answering Service
In the fast-paced world of emergency restoration, every second counts. When disaster strikes, it’s crucial to have a responsive and reliable communication system in place to handle incoming calls...
View ArticleLeveraging Insurance Answering Services for Agents
In the fast-paced world of insurance, exceptional customer service is non-negotiable. Companies need to meet and exceed client expectations, ensuring seamless communication at all hours. That’s where...
View ArticleContact Center vs. Inbound Call Center Services
The terms “contact center” and “inbound call center” are often confused. Though similar in many respects, these two models have unique characteristics that affect customer service. Let’s explore the...
View ArticleWhen to Use a Virtual Receptionist Service
A busy business is a successful business. However, the cost to hire full-time employees to handle your calls can be high. Another solution is to hire a remote virtual receptionist answering service....
View ArticleTop 10 Reasons Your Business Should Utilize Virtual Receptionist Services
Having a successful business means that even if you’re very busy, you still need to be able to be available to your customers. If customers are calling your company and being put on hold, are forced to...
View ArticleWhat Is a Live Phone Answering Service?
Businesses can receive calls any time, day or night, on weekends, and even on holidays. A live call answering service avoids forcing callers to be greeted by an automated voice response system. Bots...
View ArticleHow Should a Business Answer the Phone?
Every time the phone rings, your business has the opportunity to make a positive impression on a caller. Knowing how your business should answer the phone will set your company up for success. When the...
View ArticleHow to Answer the Phone Professionally
When you’re speaking with customers or coworkers over the phone, it’s important to maintain a certain level of professionalism. Communication skills are vital to the success of a company. Understanding...
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